When you mention the name Vonage, one group knows who they are from the wacky commercials with the wacky song in constant rotation on televisions and radios all over the nation. If you by some miracle missed one of those, then I'm quite sure you have received an ad or three in the mail.
The other group unfortunately knows about Vonage from being on the receiving end of their aggressive, abusive, and dishonest business practices. But make no mistake about it. Vonage has acquired a tremendous amount of business since their introduction in 2001, over 2.5 million customers to be exact. That's right, two million. As a matter of fact, at one time, I was a Vonage customer as well. But now they're losing customers at an incredible rate.
Vonage, without a doubt, pioneered the VoIP local phone service market that exists today and they have paid their dues opening the market up as a viable competitor against traditional telephone companies like at&t® and the other Bell spinoffs. But that is where my respect for Vonage ends.
Somewhere along the way, Vonage has obviously lost its way. Just Google the phrase 'Vonage Complaints' and you will be presented with hours and hours of interesting reading material regarding the negative Vonage customer experience. At one point, when leaving their service, I even had a run in with them myself. The love I had for that company and their service turned to fury in just a couple calls to customer service to cancel service. Their level of arrogance is absolutely incredible. They simply do as they please to their customers. The call them liars, harass them, charge their credit cards whenever and for however much they like, they disrespect them, force them to pay fabricated delinquent bills or face a credit strike (modern extortion) and more. If there is any company that has a blatant disregard for their customers, the bread and butter, of their establishment, it's Vonage. They were without a doubt a monopoly in the VoIP industry. Unfortunately, their awareness of their size and strength led to a level of arrogance that resulted in abuse and taking for granted the sole foundation of their existence, their customers. Triniti Communications International aka TrinitiComm was born of this injustice and lack of gratitude.
When starting TrinitiComm, the founders used Vonage as a recipe for cooking up the perfect VoIP phone company. They learned what to do for and what not to do to their customers. And they learned how to provide both impeccable phone service with impeccable customer service and technical support. TrinitiComm enjoys an industry leading 99.4% customer retention rate. That is absolutely incredible.
TrinitiComm is a rising star in the VoIP industry that the masses have never heard of yet. They don't have any fancy jingles or large ad agency budgets. They don't send out one million pieces of ad mail every month. They just provide excellent phone service, with truly unlimited local, long distance and international calling, plenty of free calling features, stellar customer service, and stellar support for just $19.99 per month. And their customers are simply thrilled to spread the word about it. 91% of their customers have referred new customers to their company. It's really a win-win situation. The customer is more than satisfied and as a result, helps TrinitiComm keep new business coming in the door from the power of word-of-mouth referrals. They even have a commission program for people looking to earn some up-front and residual cash referring new customers to the service. Not service credits but cash money paid electronically every single month. (More Info)
Oh, and then they actually let people try the service out for a month for free so they can prove that what they claim is true. And there are no catches and no hostage situations if for some reason you decide not to stick around past your first month just like back in the good old days. Now that spells confidence in the quality of their VoIP phone service and support.
So if you have a cable or DSL broadband internet connection, make the wise move and switch to TrinitiComm today and experience how VoIP phone service should really be. Please visit the TrinitiComm site for more information about their products and services. http://www.triniticomm.com
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